06 · Inquiries & negotiation

From buyer inquiry to contract,
handled together like your own staff

Inquiries arriving through multiple channels are gathered into one inbox for a dedicated manager to review. When needed, we respond directly like a member of your own staff, and once a deal closes, we see it through to customs clearance.

Export Partner

  1. Product readiness
    • Export suitability check
    • Product photos & specs
    STEP 01
  2. Market & certification research
    • Target country & channel selection
    • Certifications & regulations
    • Market Research Report
    STEP 02
  3. English marketing assets
    • Promotional website build
    • English company profile
    • Target-market language versions
    STEP 03
  4. Buyer discovery
    • Buyers with verified trade records
    • 300 companies emailed monthly
    • Blog & social publishing on 4 channels
    STEP 04
  5. Export contract
    • Unified inquiry handling
    • Deal terms support
    • LOI & MOU support
    STEP 05
  6. Customs & shipping
    • Export customs support
    • Freight forwarding partners
    STEP 06
  7. Aftercare & repeat orders
    • Inquiry forwarding
    • Buyer relationship care
    STEP 07
  • ITOS executes
  • Linked support
  • You prepare

What makes this service different

Dedicated manager

Overseeing every service before this one

From market research and materials to marketing and inquiries, a single dedicated manager assigned to your company follows through from start to finish. The point of contact never changes between services.

One inbox

Every channel in one place

Website, blog, cold-email replies — however they arrive, they land in one place. Buyer inquiries that used to scatter are now gathered into a single inbox, so nothing is missed.

Direct response

Like a member of your own staff

It's not automatic forwarding. A dedicated manager reads the original message, filters out spam, and then corresponds directly with the buyer, like a member of your own company's staff.

After the deal closes

Through contract and customs clearance

Contract (LOI/MOU) progress, customs clearance and forwarding coordination, and a full year of inquiry forwarding after the deal closes — all carried through by the same manager.

We become your company's export manager

We review and respond to scattered inquiries from a single inbox, and carry through the contract, customs clearance, and forwarding that follow, like a manager on your team. Let's look together, in a consultation, at how to work through the inquiries piling up right now.

See pricing

Frequently asked questions

Q 1

How is this different from a typical overseas sales agency?

To put the conclusion first: the difference is that we don't just receive inquiries on your behalf. A dedicated manager for each area responds directly, like a member of your own staff, and carries things through to contract, customs clearance, and forwarding. Inquiries scattered across the main site, blog, and your own website are reviewed and sorted in a single inbox before we forward them.

Q 2

How are inquiries actually handled?

Inquiries arriving through the main site, blog, and client website are gathered into a single inbox, then a dedicated manager reviews and sorts the original message, filters out spam, and forwards it to your company. At the Export Partner tier, we also take on direct response, like a member of your own staff.

Q 3

How are spam or hollow inquiries filtered out?

Every inquiry is read in full by a dedicated manager, who excludes spam and sorts the rest before forwarding, so only the cases that genuinely need a response remain. Because a person checks each one individually, we don't leave it to automated sorting alone.

Q 4

What kind of company is this suited for?

It suits small and midsize export companies that get inquiries from overseas but lack dedicated staff to review, sort, and respond to them. It's especially useful when inquiries scatter across multiple channels — the main site, blog, and your own website — and are easy to miss.

Q 5

How much does it cost?

It’s offered at the same published list price for everyone, with no case-by-case negotiation. You can check the exact amount on the pricing page.

Q 6

Does it continue through to contract after the inquiry is forwarded?

It doesn’t end with forwarding the inquiry — we also support contract progress such as LOI and MOU, plus customs clearance and forwarding coordination. Even after a deal closes, we keep forwarding inquiries for a full year.